Welcome
Name
Technical Assistance
Technical Assistance (TA) is how all TCFV staff support survivors, family violence programs, TCFV members, and community stakeholders. TA is a term that comes from our grants to differentiate between how we support at a systems level and how direct service providers support at a individual level (like a hotline).
Common Docs & Forms
Name
Type
Year
Category
Check Back Later...
Technical Assistance(TA) is how all TCFV staff support survivors, family violence programs, TCFV members, and community stakeholders. TA is a term that comes from our grants to differentiate between how we support at a systems level and how direct service providers support at a individual level (like a hotline).
  • Sharing information, resources, referrals, and/or materials on domestic violence prevention, intervention, education, policy, and awareness.
  • Supporting advocates, family violence program leaders, survivors, researchers, educators, government partners, professionals, faith communities, and students.
  • Received and provide in person, over the phone, via email, listservs, and virtual spaces.
  • Tech support for technology (unless it is Coalition Manager).
  • Case management for survivors of domestic violence.
  • Long term (that would be a consultation or case management which is the local programs responsibility).
  • Emails, calls to the agency:
  • All calls to TCFV come to an automated phone answering system. These calls are directed to a TA voicemail system, the National Domestic Violence Hotline, or specific departments inside TCFV (i.e. membership, media relationships, finance.)
  • TA voicemails are emailed to a shared Outlook inbox the TA team monitors throughout the day.
  • When voicemails arrive, the TA team distributes the voicemail via email to staff on a rotation. The rotation is monitored to distribute as evenly as possible and considers staff vacation time and busier seasons.
  • Longer holidays will require teams to discuss vacation schedules so that the TA calls do not all fall to one or two people. The TA team will send out schedules well in advance to start team conversations.
  • Emails, calls, in person conversation to you personally:
  • Many times folx reach out to someone at TCFV with whom they have a personal relationship. If you can support them, great! If it is a different field, please forward the email or connect them to the appropriate staff person.
  • If you are unsure who to connect them to, ask the TA team or the TA slack channel.
  • When voicemails arrive, the TA team distributes the voicemail via email to staff on a rotation. The rotation is monitored to distribute as evenly as possible and considers staff vacation time and busier seasons.
  • Please follow the outlined guidelines for expectations around returning the call/email.
  • Check your email for TA or TA voicemails daily.
  • Return TAs between 24- 48 hours of receiving the initial call, email, or emailed voicemail.
  • If you need more time, communicate with individual that you received the call/email and will response by a specific date.
  • If you can’t respond in the time frame, please connect with the TA manager or your supervisor.
  • Enter your TAs into Coalition Manager at the end of the TA. Your TA isn’t over until you’ve entered your data into CM!
  • Update your calendar.
  • Please keep your personal Outlook calendar up to date of your activities and especially of your time off and work travel.  
  • The TA team looks at your calendar before sending you voicemails to make sure you are working or able to take the TA.  
  • If you are in a particularly busy season and TA is difficult, please speak with the TA team about your capacity.  
  • Be mindful of confidentiality and privacy 
  • Survivor VAWA-FVSPA confidential (federal regulations), The Violence Against Women Act (VAWA), and the Family Violence Prevention and Services Act (FVPSA) contain strong confidentiality provisions that limit the sharing of victims' personally identifying information, including entering information into public records and databases.  
  • To connect with a survivor or any caller it is best to ask for only a first name.  
  • We do not document survivors’ names in CM.  
  • Provide trauma informed support of survivors, program staff, and community members.
  • Operate out of a customer service modality – thank callers for their patience, validate frustration or concern.
  • Ask for support from the TA manager, the TA slack channel, and your team!
ATT
At the Table
BIPP
Battering Intervention and Prevention Program
CAC
Child Advocacy Center
CANs
Community Action Networks
CCR
Coordinated Community Response
CJAD
Criminal Justice Assistance Division
CJD
Criminal Justice Division
CPS
Child Protective Services
CSS
Creating Safer Spaces
CVC
Crime Victim Compensation
DFPS
Department of Family & Protective Services
DV
Domestic Violence
DVAM
Domestic Violence Awareness Month
DVHRT
Domestic Violence High Risk Teams
FV
Family Violence
FVP
Family Violence Program
FVPSA
Family Violence Prevention and Services Act
HB
House Bill
HHS
U.S. Department of Health and Human Services
HHS-SC
Health and Human Services - State Coalition
HHSC
Texas Department of Health and Human Services Commission
HRT
High Risk Team
IPV
Intimate Partner Violence
LAN
Legal Advocacy Network
MNP
Men's Nonviolence Project
MOA/MOU
Memorandum of Agreement/Understanding
MSV
Men Stopping Violence
NCADV
National Council Against Domestic Violence
NNEDV
National Network to End Domestic Violence
NRCDV
National Resource Center on Domestic Violence
OAG
Office of the Attorney General
OIM
One in the Movement
OJP
Office of Justice Programs
OOG/OG
Office of the Governor
PO
Protective Order
SA
Sexual Assault
SAPCS
Sexual Assault Prevention and Crisis Services
SB
Senate Bill
SSP
Support to Service Providers
TA
Technical Assistance
TAASA
Texas Association Against Sexual Assault
TDCJ
Texas Department of Criminal Justice
TDVAPM
Teen Dating Violence Awareness & Prevention Month
TLC
Thought Leaders Cohort (TCFV Project)
VAWA
Violence Against Women Act
VOCA
Victims of Crime Act
VOLCON
Voluntary Conference
YHM
Young Hearts Matter
BIPOC Work
Mona Muro, Rita Flores
BIPP
Family Violence Service sub-team on SSP
CCR
CCR sub-team on SSP
CPS/APS
CPS sub-team on Policy
Child Custody
Barbra Grimmer, Krista Del Gallo, Esmerelda Flores
Coalition Manager
Kate Kerns, Suzanne Holsomback
Court Systems
Legal sub-team on Policy
Economic
Economic sub-team on Policy
FV Program Start Up
Suzanne Holsomback, Molly Voyles
Faith Communities
Suzanne Holsomback; William West
Health/Reproductive Health
Krista Del Gallo, William West
Honoring Texas Victims
Mikisha Hooper, Maria Jose Angelelli
Housing
Programmatic sub-team on Policy
Human Trafficking
Programmatic sub-team on Policy
Immigration
Economic sub-team on Policy
Law Enforcement
Legal sub-team on Policy
Lease Termination/Eviction
Economic sub-team on Policy
Legal/PO/CVC
Legal sub-team on Policy
Local Program Referral
All programmatic staff
Media Requests
Gloria Terry, Sunwest
Mental Health
Programmatic sub-team on Policy; William West
Osnium
Breall Baccus, Molly Voyles
Pets
Molly Voyles
Primary Prevention
Prevention team
Privacy/Confidentiality
Programmatic sub-team on Policy
Program Complaint/Grievance
Suzanne Holsomback, Maria Jose Angelelli
Program Finance Support
Deb Butts
Program Grants/Funding
Molly Voyles; Gloria Terry; other staff
Public Benefits
SWALM Grant
Gloria Terry; Tierney Rose
Schools/Colleges
Prevention Team
Sexual Assault
All programmatic staff
Stalking
All programmatic staff
TCFV Dues
Leigh Ann Montague
TCFV Membership
Leigh Ann Montague
TCFV Training/Consultations
Suzanne Holsomback
Tech Safety
Programmatic sub-team on Policy
Title IX
Prevention Team; Breall Baccus
Tribal Work
Krista Del Gallo, Barbra Grimmer, Suzanne Holsomback
Utility Waivers
All programmatic staff
  • Emails, calls to the agency:
  • All calls to TCFV come to an automated phone answering system. These calls are directed to a TA voicemail system, the National Domestic Violence Hotline, or specific departments inside TCFV (i.e. membership, media relationships, finance.)
  • TA voicemails are emailed to a shared Outlook inbox the TA team monitors throughout the day.
  • When voicemails arrive, the TA team distributes the voicemail via email to staff on a rotation. The rotation is monitored to distribute as evenly as possible and considers staff vacation time and busier seasons.
  • Longer holidays will require teams to discuss vacation schedules so that the TA calls do not all fall to one or two people. The TA team will send out schedules well in advance to start team conversations.
  • Emails, calls, in person conversation to you personally:
  • Many times folx reach out to someone at TCFV with whom they have a personal relationship. If you can support them, great! If it is a different field, please forward the email or connect them to the appropriate staff person.
  • If you are unsure who to connect them to, ask the TA team or the TA slack channel.
  • When voicemails arrive, the TA team distributes the voicemail via email to staff on a rotation. The rotation is monitored to distribute as evenly as possible and considers staff vacation time and busier seasons.
  • Please follow the outlined guidelines for expectations around returning the call/email.
  • Check your email for TA or TA voicemails daily.
  • Return TAs between 24- 48 hours of receiving the initial call, email, or emailed voicemail.
  • If you need more time, communicate with individual that you received the call/email and will response by a specific date.
  • If you can’t respond in the time frame, please connect with the TA manager or your supervisor.
  • Enter your TAs into Coalition Manager at the end of the TA. Your TA isn’t over until you’ve entered your data into CM!
  • Update your calendar.
  • Please keep your personal Outlook calendar up to date of your activities and especially of your time off and work travel.  
  • The TA team looks at your calendar before sending you voicemails to make sure you are working or able to take the TA.  
  • If you are in a particularly busy season and TA is difficult, please speak with the TA team about your capacity.  
  • Be mindful of confidentiality and privacy 
  • Survivor VAWA-FVSPA confidential (federal regulations), The Violence Against Women Act (VAWA), and the Family Violence Prevention and Services Act (FVPSA) contain strong confidentiality provisions that limit the sharing of victims' personally identifying information, including entering information into public records and databases.  
  • To connect with a survivor or any caller it is best to ask for only a first name.  
  • We do not document survivors’ names in CM.  
  • Provide trauma informed support of survivors, program staff, and community members.
  • Operate out of a customer service modality – thank callers for their patience, validate frustration or concern.
  • Ask for support from the TA manager, the TA slack channel, and your team!
1.800.656.HOPE (4673)
The nation’s largest anti-sexual violence organization. Victims may call their hotline or use their online hotline (chat). Helps find local counseling and assistance for victims. Offers many resources and information for victims and friends and family of victims of sexual assault.
1.800.799.SAFE (7233)
The National Domestic Violence Hotline provides essential tools and support 24 hours a day, seven days a week, 365 days a year to help survivors of domestic violence so they can live their lives free of abuse. Contacts to The Hotline can expect highly-trained, expert advocates to offer free, confidential, and compassionate support, crisis intervention information, education, and referral services in over 200 languages.
1.877.623.3435
The mission of Mothers Against Drunk Driving (MADD) is to end drunk driving, help fight drugged driving, support the victims of these violent crimes, and prevent underage drinking. MADD offers a free 24 hour victim helpline and online resources for people affected by drunk driving.
1.800.843.5678
The National Center for Missing & Exploited Children is a private, non-profit 501(c)(3) corporation whose mission is to help find missing children, reduce child sexual exploitation, and prevent child victimization. NCMEC works with families, victims, private industry, law enforcement, and the public to assist with preventing child abductions, recovering missing children, and providing services to deter and combat child sexual exploitation.
1.800.848.4284
Texas Department of Criminal Justice (TDCJ) has online Victim Resource Directory with many local and statewide organizations listed. They have Crime Victim Rights listed, Victim Impact Statements, Protective Order Information, Restitution Brochures, etc.
512.424.2211
Texas Departments of Public Safety (DPS) victim services page offers local victim services counseling resources. Offer resources and information for victims
Texas Department of Family and Protective Services' website offers all Texas locations and offices
Children’s Advocacy Centers of Texas is the statewide membership association representing all local children’s advocacy centers in the state of Texas.
Staff and volunteers serve as advocates for children in court. They provide the judge with detailed information to safeguard the child’s best interest and ensure their safety.
1.800.374.HOPE (4673)
Texas Advocacy Project provides free legal services statewide to victims of domestic violence, sexual assault and stalking.
Helping low-income individuals solve civil legal issues. Offers free information and forms for family law, crime victims, consumer, employment, civil rights, and disability.
1.888.343.4414
Provides free legal services to violence crime. Provides education about crime victim’s rights. AVOICE lawyers offer legal advice, safety planning, pro se assistance, & legal representation. Also assists with crime victim compensation claims.o   Phone:1 – 888 – 343– 4414 [SH1]Lookslike this is now Texas Legal Services Center.
Texas Association Against Sexual Assault (TAASA) is the statewide coalition against sexual assault, supporting sexual assault and rape crisis centers across the state of Texas.
211
2-1-1 Texas, a program of the Texas Health and Human Services Commission, is committed to helping Texas citizens connect with the services they need. Whether by phone or internet, our goal is to present accurate, well-organized and easy-to-find information from state and local health and human services programs. 2-1-1 Texas is a free, anonymous social service hotline available 24 hours a day, 7 days a week, 365 days a year.